Privacy Policy

Last Updated: January 24, 2026

Novatiq Technologies ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novatiqtechnologies.co.za and use our services.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form
• Subscribe to our newsletter
• Make a payment for our services
• Communicate with us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Business name
• Payment information (processed securely by PayFast)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Geographic location (general, not precise)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain session information
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our website and services

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process your requests, deliver services, and communicate with you about your projects
• Improve Our Website: Analyze usage patterns to enhance user experience and website functionality
• Marketing: Send promotional emails about our services (you can opt-out at any time)
• Payment Processing: Process payments securely through PayFast
• Customer Support: Respond to your inquiries and provide support
• Legal Compliance: Comply with applicable laws and regulations
• Security: Protect against fraud, unauthorized access, and other security threats

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• Consent: You have given explicit consent for us to process your information
• Contract Performance: Processing is necessary to fulfill our services to you
• Legitimate Interests: We have legitimate business interests that don't override your rights
• Legal Obligation: Processing is required to comply with South African law

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

• EmailJS: For sending contact form submissions
• PayFast: For secure payment processing
• Google Analytics: For website analytics (anonymized data)
• Hosting Provider (Vox): For website hosting services

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security assessments
• Employee confidentiality agreements
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain:

• Contact inquiries: 2 years
• Client project data: 5 years after project completion
• Financial records: 7 years (tax law requirement)
• Marketing data: Until you unsubscribe or request deletion

7. Your Rights Under POPIA

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Object: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw your consent at any time (doesn't affect prior processing)
• Data Portability: Request your data in a structured, commonly used format
• Complain: Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at info@novatiqtechnologies.co.za

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside South Africa where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA.

11. Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information such as:

• How often users visit the site
• What pages they visit
• What other sites they used prior to visiting

Google Analytics collects only the IP address assigned to you on the date you visit, not your name or other identifying information. We use this information to improve our website.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

12. Email Marketing

If you subscribe to our mailing list, we will send you:

• Service updates
• Promotional offers
• Company news
• Educational content

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Information Regulator Contact

If you believe we have not handled your personal information properly, you may lodge a complaint with the Information Regulator:

16. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.